At Maturity Level 3 - Innovate, which data point drives FSM Domain Separation?

At Maturity Level 3 - Innovate, which data point drives FSM Domain Separation?

• A. Location
• B. Device ID
• C. Customer Type
• D. Company

Answer: (D)

Domain Separation in ServiceNow FSM isolates data by tenant, so each company’s records and users only access their own domain. At the Innovate level, this separation is driven by which company a record belongs to. The Company field binds a work order, asset, or other FSM records to a specific tenant, and access controls enforce visibility accordingly. Other attributes like Location, Device ID, or Customer Type describe the record or how it’s used, but they don’t determine which domain the data belongs to.

Domain Separation in ServiceNow FSM isolates data by tenant, so each company’s records and users only access their own domain. At the Innovate level, this separation is driven by which company a record belongs to. The Company field binds a work order, asset, or other FSM records to a specific tenant, and access controls enforce visibility accordingly. Other attributes like Location, Device ID, or Customer Type describe the record or how it’s used, but they don’t determine which domain the data belongs to.