FS agent accepted this assigned task. If rejected instead, task state returns to 'Pending Dispatch'.

FS agent accepted this assigned task. If rejected instead, task state returns to 'Pending Dispatch'.

• A. Accepted (wo task)
• B. Pending Dispatch (wo task)
• C. Assigned (wo task)
• D. Work In Progress (wo task)

Answer: (A)

How a field service task state updates when an agent acts on an assignment. When a task is dispatched to a field service agent, it sits in the Assigned state. If the agent accepts the assignment, the status updates to Accepted, indicating they have acknowledged and taken responsibility for completing it. If the agent rejects instead, the system sends the task back to Pending Dispatch so it can be reassigned to someone else. After acceptance, the natural next step is Work In Progress once the agent begins actual work. So, the state shown after the agent accepts is Accepted.

How a field service task state updates when an agent acts on an assignment. When a task is dispatched to a field service agent, it sits in the Assigned state. If the agent accepts the assignment, the status updates to Accepted, indicating they have acknowledged and taken responsibility for completing it. If the agent rejects instead, the system sends the task back to Pending Dispatch so it can be reassigned to someone else. After acceptance, the natural next step is Work In Progress once the agent begins actual work. So, the state shown after the agent accepts is Accepted.