Which plugin stores the agent rating record for FSM Customer Experience?

Which plugin stores the agent rating record for FSM Customer Experience?

• A. Performance Log (wm_agent_performance)
• B. Agent Score (wm_agent_score)
• C. Customer Feedback (wm_customer_feedback)
• D. Agent Rating (wm_agent_rating)

Answer: (D)

Agent ratings for FSM Customer Experience are stored by the Agent Rating component, which uses the wm_agent_rating table. This is the dataset that records the numeric ratings customers give to agents after interactions, allowing you to track performance over time. Other data lives elsewhere: performance logs are in wm_agent_performance, computed or stored agent scores reside in wm_agent_score, and customer comments live in wm_customer_feedback. Since the question asks which plugin stores the agent rating records, the Agent Rating (wm_agent_rating) is the correct choice.

Agent ratings for FSM Customer Experience are stored by the Agent Rating component, which uses the wm_agent_rating table. This is the dataset that records the numeric ratings customers give to agents after interactions, allowing you to track performance over time. Other data lives elsewhere: performance logs are in wm_agent_performance, computed or stored agent scores reside in wm_agent_score, and customer comments live in wm_customer_feedback. Since the question asks which plugin stores the agent rating records, the Agent Rating (wm_agent_rating) is the correct choice.