Which setting adds 'Awaiting Qualification' and 'Qualified', then removes 'Ready for Dispatch'?

Which setting adds 'Awaiting Qualification' and 'Qualified', then removes 'Ready for Dispatch'?

• A. Create requests using catalog and form or form only
• B. Auto close case on work order closure
• C. Work notes are required to close or cancel a request or task
• D. Enable "qualification is required for new requests"

Answer: (D)

Engaging the qualification gate in Field Service Management introduces a pre-dispatch review step. When this setting is enabled, every new request must pass through qualification before moving forward. The request enters the flow as Awaiting Qualification, then, once it meets the criteria or is approved, it progresses to Qualified. Only after qualification is satisfied does the system proceed toward dispatch, so the Ready for Dispatch stage is effectively removed until the qualification outcome is positive. This gating ensures that only requests that meet the required qualifications can be dispatched, preventing unqualified work from being scheduled. The other options don’t create or enforce this pre-dispatch qualification path, and they don’t alter how the request transitions into or out of the Ready for Dispatch state.

Engaging the qualification gate in Field Service Management introduces a pre-dispatch review step. When this setting is enabled, every new request must pass through qualification before moving forward. The request enters the flow as Awaiting Qualification, then, once it meets the criteria or is approved, it progresses to Qualified. Only after qualification is satisfied does the system proceed toward dispatch, so the Ready for Dispatch stage is effectively removed until the qualification outcome is positive.

This gating ensures that only requests that meet the required qualifications can be dispatched, preventing unqualified work from being scheduled. The other options don’t create or enforce this pre-dispatch qualification path, and they don’t alter how the request transitions into or out of the Ready for Dispatch state.