Which statement describes the task assignment behavior described in the source?

Which statement describes the task assignment behavior described in the source?

• A. Auto-Assign is enabled, Immediate Assign is disabled
• B. Auto-Assign is enabled, Immediate Assign is enabled
• C. Auto-Assign is disabled, Immediate Assign is enabled
• D. Immediate Assign is the default assignment method

Answer: (A)

Auto-Assign uses routing rules to automatically pick the most suitable technician based on factors like skills, location, availability, and workload. Immediate Assign would force a near-instant assignment to a specific resource, bypassing that optimization. The described behavior matches enabling Auto-Assign (allowing automatic routing to the best match) while having Immediate Assign disabled (no immediate, hard-coded assignment), so tasks are allocated through the routing logic rather than a direct hand-off.

Auto-Assign uses routing rules to automatically pick the most suitable technician based on factors like skills, location, availability, and workload. Immediate Assign would force a near-instant assignment to a specific resource, bypassing that optimization. The described behavior matches enabling Auto-Assign (allowing automatic routing to the best match) while having Immediate Assign disabled (no immediate, hard-coded assignment), so tasks are allocated through the routing logic rather than a direct hand-off.